Aastra 620d for Aastra IntelliGate User Guide EN Instrukcja Użytkownika Pobierz pdf (Strona 30)

Supplementary features

30 Aastra 620d

eud-1094/1.0 – I7.8 – 05.2009

■ Call waiting with an internal user

You want to talk to an internal user. However, the person is busy.

As a result of your call waiting, the person hears a call waiting tone and your phone number or

name appears on his display. The user has the possibility of answering, deflecting or rejecting

your call.

Requirement: It is essential that the internal user has not barred the Call waiting function on his

phone (for configuration see the Chapter "Activating protection against certain types of calls",

page 62).

Ask your system administrator whether the Call waiting function is enabled on the system.

■ Answering Call Waiting

You are in a call and hear the call waiting tone. Another user urgently wants to speak to you.

You can either answer, deflect or reject the call.

Call waiting

User is busy:

Press the Call waiting softkey.

➔ You hear the dialling tone.

Note:

If the user rejects the call request or if call waiting is not possible, depending on

the system configuration the call is either disconnected (busy tone) or for-

warded to a preconfigured destination.

Answer

Answering the call:

Press the Answer softkey.

➔ 1.Your original call partner is put on hold. You are now connected with the

party who initiated the call waiting.

Note:

For more detailed information on how to broker between callers or set up a

conference, please refer to Chapter "Brokering between an Enquiry Call Party

and Your Call Partner", page 33 or Chapter "Making a Conference Call", page

34.

Deflect

Deflect call:

Press the Deflect softkey.

Enter the user’s call number and confirm with the Ok softkey.

➔ Call-waiting party is put through.

Note:

You can also find the call number of the user you want in the phone book or in

a call list.

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Aastra 620d for Aastra IntelliGate User Guide EN Instrukcja Użytkownika Strona 30